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What is the guarantee on Hornby products?

We are frequently asked about the guarantee on Hornby products, as it is not clear on their web site what it actually is, and different retailers appear to provide different levels of guarantee.

All Hornby locomotives, decoders, rolling stock and other non-consumable products purchased from The Island Railway Shop are covered for a period of 12 months from the date of purchase.

If the item is less than 30 days old, we will automatically replace it providing it has not been modified.  In cases where the item has been modified we will arrange a repair, where possible.

For items older than 30 days, we will usually arrange a repair in line with your statutory rights.  If we cannot repair the item to your satisfaction then we will either replace it or arrange for a refund as soon as possible.

Please ensure you retain the original receipt in order to assist you with any future return.  It is worth remembering, even if the item is older than 12 months, we can arrange repairs on your behalf via Hornby’s Technical Services team.  Just ask us for further help and advice.

If you need to return an item to us, please make sure you complete a returns form so it is processed as quickly as possible.  Remember to make sure you let us know your full contact details as these may have changed from when you ordered.

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